Formular Ticketoptionen 2020
Dear visitors of the musical,
due to the ongoing corona pandemic, "Robin Hood - The Musical" is postponed to 2021. The ticket value of the tickets already purchased will be retained in any case and can be used to rebook to 2021 or to issue a voucher.
You can already find the performance schedule and further information at "Tickets" on this website.
Below you will now find a form that you can use to rebook to another new show or to exchange for a voucher.
As a thank-you for the trust our customers have invested in us, everyone who exchanges their ticket for a 2021 ticket will receive the new Robin Hood Making-Of CD free of charge, on which Chris de Burgh and Dennis Martin present impressions of the upcoming musical.
The exchange form is only valid for spotlight direct customers who have booked in the spotlight webshop or on 0661 25 00 80 90. The order number must have six digits and start with the number 2.
If you have not purchased your tickets personally (gift, resale, etc.), please also state the first and last name of the buyer in the notes.
(If you purchased your tickets through eventim.de, the Fuldaer Zeitung, travel agencies, advance booking offices or similar, please contact them. You may need some patience, as each distribution channel is currently working on individual solutions. We will keep you up to date as to when exchange possibilities will be available to you. It could be until the end of June).
Requests from direct customers who wish to rebook to another date than the equivalence date can only be processed once all equivalence requests have been rebooked. Update 11.06.2020: It is no longer possible to accept
(An equivalence date is usually a date postponed by exactly one year minus one day's offset in order to retain the weekday. Exceptions to this are the previews and the premiere, since next year's season starts 14 days earlier, but here too the weekdays and times are retained. In addition, there are six more shows, whose equivalent dates had to be assigned individually :-)
If it is unreasonable for you to accept a voucher or replacement tickets for 2021 for personal reasons, you may be able to make use of the "Härtefallregelung".
This proof is required to prevent abuse of the exemption expressly provided for by law and to document the legality of the repayment.
The procedure may seem complicated to some customers. Against the background of different versions of the ticket system and the specific legal requirements, however, we cannot proceed otherwise.
Of course we would be very pleased if you would support us and our artists during this time with a small donation. **
We hope to welcome you next year in Fulda for "Robin Hood - The Musical", stay healthy until then!
the team of spotlight musicals
Please understand that it will take some time to process all inquiries. For this reason, we ask you to refrain from further enquiries for the time being in order to save you unnecessary waiting time if you have already sent us the form below. You will receive a confirmation of receipt by e-mail.
*You will find the order number at the bottom center of your hardcover ticket. On Ticket-direct tickets you will find the order number in the top right-hand corner.
**The donation or the renunciation of the exchange/voucher/reimbursement is without consideration. spotlight musicals GmbH is not an association and will send a letter of thanks together with a donation receipt.
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